Privacy Policy
Last Updated: 2025/12/09
Welcome to Seedmate. Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and store personal information when you visit or shop on Seedmate (the “Website”).
1. Who we are
2. What information we collect
When you use our Website or place an order, we may collect personal information including, but not limited to:
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Name
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Email address
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Mailing/shipping address
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Phone number
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Billing information (e.g. payment method, billing address)
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Order history and shopping behaviour
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Any other information you provide when contacting us (e.g. via contact form or customer inquiry)
We may also collect non-personal information automatically via cookies or tracking tools, such as browser type, device type, IP address, pages visited, and referring page.
3. How we collect your information
We collect information:
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Directly from you — when you create an account, place an order, subscribe to our newsletter, submit forms, or contact us.
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Automatically — when you browse or interact with our Website.
4. Why we collect and how we use your information
We use your information for the following purposes:
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To process and fulfil your orders (payments, shipping, invoicing).
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To communicate with you — order confirmations, updates, customer service, newsletters (if you subscribed).
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To improve our products, Website, and services.
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For marketing and promotional purposes (only if you opt-in).
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To comply with legal and regulatory obligations (e.g. tax, fraud prevention).
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To personalise your experience (e.g. recommendations, saved preferences).
5. Sharing and disclosure of information
We will not sell your personal information. We may share it:
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With third-party service providers who help us operate the Website, process payments, deliver orders, and manage communications.
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When required by law, or if we believe disclosure is necessary to protect rights, comply with legal processes, or prevent fraud or illegal activity.
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With any successor entity if we sell or merge our business or assets.
6. Data storage and security
We take reasonable steps to protect the security of your personal information and to prevent misuse, loss, or unauthorised access. Data is stored on secure servers or via trusted third-party providers. However, no method of transmission over the Internet or electronic storage can be guaranteed as 100% secure — using the Website is at your own risk.
7. Your rights and choices
You have the right to:
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Access the personal information we hold about you.
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Request correction or update of that information.
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Request deletion of your personal information (where permissible by law).
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Opt out of marketing communications.
To make a request, please contact us at the address given in Section 1.
8. Cookies and tracking technologies
We — and our third-party partners — may use cookies, web beacons, tracking pixels, and similar technologies to collect non-personal information about how you use the Website. This helps us:
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Understand and improve how users interact with our site
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Offer features (like saved carts or wishlists)
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Provide targeted content or advertising (if you’ve opted in)
You can manage or disable cookies through your browser settings, though this may limit certain functionality of the Website.
9. Children’s privacy
Our Website is not intended for children under 16 years old. We do not knowingly collect personal information from children under 16. If you believe we may have collected such information, please contact us so we can delete it.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time (for example, when laws change or we expand our services). We will post any changes on this page and update the “Last Updated” date above so you always know when the policy was last revised.
11. Contact us
If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your information, please contact us at:
SeedMate